Assistance & Inquiries
Customer Support
Enterprise Security Engineering & AI Agent Delivery
Starks Enterprise LLC is dedicated to responsive, practitioner-led support. Whether you have questions regarding an existing consultation, billing and invoice inquiries, technical questions about your AI agent build, or need to schedule an engagement, our team is available to assist you.
Technical Support & Customer Care
Inquiries regarding active consultations, deliverables, technical issues, and general customer service.
Email: [email protected]
Email SupportSales & Consultations
New project scoping, statements of work, custom quotes, and service inquiries across our security offerings.
Email: [email protected]
Contact SalesBilling & Payment Inquiries
Questions regarding Stripe Checkout receipts, refund requests, payment verification, or invoice accounting.
Direct Desk: [email protected]
Billing HelpSupport Availability & Response Targets
| Support Channel | Contact | Hours of Operation | Typical Response Time |
|---|---|---|---|
| Customer Support Desk | [email protected] | Monday – Friday, 9:00 AM – 6:00 PM EST | Within 4 business hours |
| Sales & Scope Inquiries | [email protected] | Monday – Friday, 9:00 AM – 6:00 PM EST | Within 1 business day |
| Incident Response Clients | Designated hotline per executed SOW | 24/7/365 active retainer coverage | Per client SLA (≤ 1 hour) |
Frequently Answered Questions
- Where do I manage or cancel scheduled consultations? Contact [email protected] at least 24 hours prior to your scheduled consultation time to reschedule or cancel without penalty.
- How do I obtain a receipt or invoice for my payment? Stripe automatically emails a payment receipt upon successful checkout. If you need a formal VAT/tax invoice or custom corporate receipt, email your transaction ID to [email protected].
- How is our confidential data protected during support requests? All inbound emails and support tickets are protected under our Privacy Policy and encrypted in transit via TLS. Technical deliverables and architecture reviews are stored in encrypted vaults with zero third-party disclosure.
Company Information
Starks Enterprise LLC
Principal Security Engineering & AI Systems
Support Desk: [email protected]
Website: starksenterprise.com